Welcome to North Carolina Ports
Operations Update - 10/03/2024
In accordance with the agreement reached between the ILA and the USMX, North Carolina Ports will resume normal operations tomorrow, October 4 at 8 AM
Please contact NC Ports Customer Service at 1-800-334-0682 or customerservice@ncports.com for all cargo related needs
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Welcome to NC Ports Customer Access Portal (CAP) for your visibility into NC Ports Container Operation!
Our goal is to continue to deliver the best possible service and the fastest turn-times on the East Coast. The trucking community is valued partner and we want to ensure this transition is as seamless as possible.
If you haven’t had a chance, please review our short instructional video detailing the process changes for entering/exiting the new Southgate. As a review, there are 4 major changes in the process for accessing the terminal:
- All drivers need to purchase an RFID tag prior to accessing the new south gate. These tags can be purchased and registered on the CAP. Instructional videos are available on the dashboard.
- All hazard boxes MUST have a pre-advice created and documents uploaded in the CAP prior to arrival at the Southgate.
- All trucks must pass through the outbound OCR portal and out-gate lanes. Drivers will no longer be allowed to use the bypass outbound lane for any reason.
- Dual moves for transactions with different chassis owners are no longer permissible.
North Carolina Ports’ business-oriented mindset is built on our core values: safety, people, integrity, service and teamwork. These standards are the driving force for our mission to be a gateway to global markets and enhance the economy of the state. We strive to be the preferred East Coast port by providing quality service and utilizing the latest equipment and technology.
NC Ports is committed to providing each customer with professional and seamless service, while consistently striving to improve and prepare for the future.
To learn more about NC Ports, please visit www.ncports.com.
Container Gate (South Gate)
Address: 1 Shipyard Boulevard, Wilmington, NC 28401
Hours of Operation:
- Monday through Friday 7:00 a.m. to 5:30 p.m.
- Saturday and Sunday upon request
Contact information:
- Phone: 910-746-6488
- After Hours: 910-746-6451
- Email: containers@ncports.com
General Cargo Gate (North Gate)
All non-containerized truck traffic should utilize the North Gate during normal operating hours. Outside of normal operating hours the South Gate will be open to all traffic for terminal access.
Hours of Operation:
- General Cargo Security Gate: Monday through Friday 6:00 a.m. to 6:00 p.m.
- Cargo Control Gate Office (steel, lumber, etc.): Monday through Friday 8:00 a.m. to 3:30 p.m. Closed daily from 12:00 p.m. to 1:00 p.m.
- General Cargo (paper, pulp, etc.): Monday through Friday 7:00 a.m. to 3:30 p.m. Saturday and Sunday 8:00 a.m. to 4:00 p.m. Closed daily from 12:00 p.m. to 1:00 p.m.
Contact information:
- Phone: 910-746-6345 (alternate numbers 910-746-6346 or 910-746-6355)
- After Hours: 910-746-6448
Chassis Yard
Hours of Operation: Monday through Friday 6:30 a.m. to 6:00 p.m.
Customs: (910) 772-5900
Visitor information:
Only individuals with a valid TWIC security card can gain direct access to the terminal. Visitors arriving at the gate without proper ID must visit the Badging Office at 2508 Burnett Boulevard.
Truck drivers without a TWIC must arrange with CROWN TWIC escorting 1 hour before arriving, call 912-226-5945. MAP
Port of Wilmington South Gate
Holiday | Date | Day | Gate Status | Comments |
New Years Day 24' | 1-Jan | Monday | Closed | ILA NO WORK |
MLK | 15-Jan | Monday | Open | |
Presidents Day | 20-Feb | Monday | Open | |
Good Friday | 29-Mar | Friday | Reduced Gate Hours 0800-1200 / 1300 -1700 | |
Memorial Day | 27-May | Monday | Closed | |
Independence Day | 4-Jul | Thursday | Closed | ILA NO WORK |
Labor Day | 2-Sep | Monday | Closed | ILA NO WORK |
Veterans Day | 11-Nov | Monday | Open | |
Thanksgiving | 28-Nov | Thursday | Closed | |
Day After Thanksgiving | 29-Nov | Friday | Open | |
Christmas Eve | 24-Dec | Tuesday | Closed | |
Christmas Day | 25-Dec | Wednesday | Closed | ILA NO WORK |
New Years Eve | 31-Dec | Tuesday | Reduced Gate Hours 0800-1200 / 1300 -1700 | |
New Years Day 25' | 1-Jan | Wednesday | Closed |
ILA NO WORK |
**Subject to change**
Please use following user guide for RFID purchase
RFID Tag Purchasing Instructions.pdf
To purchase RFID Tags, please use the following link.
https://www.smart-tecs.com/product/rfid-tag/
RFID Tag Mounting Guide
Vessel Schedule
https://berthapplication.ncports.com/sailing-schedule
Berth Application
https://berthapplication.ncports.com
Container Yard Safety/Location/Traffic Flow Map (*new 12/7/23)
Hazardous Documentation
All trucking companies should log into their CAP account to create pre-advise and upload HAZ documentation.
This link should only be used for Ocean Carrier uploads or when the driver has been sent to trouble for not having pre-advice/docs uploaded prior to arrival at the gate.
Export Fumigation
Export Fumigation Process Changes at Port of Wilmington -
Effective 8/15/2022
Fumigation Customer Overview
Online payments are now available on CAP.
In the event a refund is needed, please send your request to Laura.Courtney@ncports.com for review.
Please use the following User Guide(s) for instructions:
General Users
Truck Driver Information
Drayage Trucker Set Up Information
Truckline Manager
CAP Truckline Manager User Guide
Independent Trucker (Trucker own Trucks but has no SCAC)
CAP Independent Trucker User Guide
Trucker WebEx Series - Southgate & Chassis Yard Process Changes
- Trucker Instructional Video - South Gate Container Complex
- Trucker Instructional Video - Chassis Yard
- Purchase/Register RFID Tags
- Process Changes to Southgate & Chassis Yard
- WebEx Trucker Outreach Presentations