CAP - Log In

Welcome to North Carolina Ports

Priority Daily Message

New Reefer Service Area Opening November 12^th

NCSPA is proud to announce the opening of our new Reefer Service Area. Please follow the link to access information on our Standard Operating Procedures, Traffic Flows, and useful contacts https://conta.cc/3O0gaIa

Please contact NC Ports Customer Service at 1-800-334- 0682 or customerservice@ncports.com with any questions or requests for alternate gate arrangements.

Welcome to NC Ports Customer Access Portal (CAP) for your visibility into NC Ports Container Operation!

Our goal is to continue to deliver the best possible service and the fastest turn-times on the East Coast. The trucking community is valued partner and we want to ensure this transition is as seamless as possible.

If you haven’t had a chance, please review our short instructional video detailing the process changes for entering/exiting the new Southgate. As a review, there are 4 major changes in the process for accessing the terminal:

All drivers need to purchase an RFID tag prior to accessing the new south gate. These tags can be purchased and registered on the CAP. Instructional videos are available on the dashboard.
All hazard boxes MUST have a pre-advice created and documents uploaded in the CAP prior to arrival at the Southgate.
All trucks must pass through the outbound OCR portal and out-gate lanes. Drivers will no longer be allowed to use the bypass outbound lane for any reason.
Dual moves for transactions with different chassis owners are no longer permissible.

Welcome to North Carolina Ports

North Carolina Ports’ business-oriented mindset is built on our core values: safety, people, integrity, service and teamwork. These standards are the driving force for our mission to be a gateway to global markets and enhance the economy of the state. We strive to be the preferred East Coast port by providing quality service and utilizing the latest equipment and technology.

NC Ports is committed to providing each customer with professional and seamless service, while consistently striving to improve and prepare for the future.

To learn more about NC Ports, please visit www.ncports.com.

General Information

Container Gate (South Gate)

Address: 1 Shipyard Boulevard, Wilmington, NC 28401

Hours of Operation:

Monday through Friday 7:00 a.m. to 5:30 p.m.
Saturday and Sunday upon request

Contact information:

Phone: 910-746-6488
After Hours: 910-746-6451
Email: containers@ncports.com

General Cargo Gate (North Gate)

All non-containerized truck traffic should utilize the North Gate during normal operating hours. Outside of normal operating hours the South Gate will be open to all traffic for terminal access.

Hours of Operation:

General Cargo Security Gate: Monday through Friday 6:00 a.m. to 6:00 p.m.
Cargo Control Gate Office (steel, lumber, etc.): Monday through Friday 8:00 a.m. to 3:30 p.m. Closed daily from 12:00 p.m. to 1:00 p.m.
General Cargo (paper, pulp, etc.): Monday through Friday 7:00 a.m. to 3:30 p.m. Saturday and Sunday 8:00 a.m. to 4:00 p.m. Closed daily from 12:00 p.m. to 1:00 p.m.

Contact information:

Phone: 910-746-6345 (alternate numbers 910-746-6346 or 910-746-6355)
After Hours: 910-746-6448

Chassis Yard

Hours of Operation: Monday through Friday 6:30 a.m. to 6:00 p.m.

Customs: (910) 772-5900

Visitor information:

Only individuals with a valid TWIC security card can gain direct access to the terminal. Visitors arriving at the gate without proper ID must visit the Badging Office at 2508 Burnett Boulevard.

Truck drivers without a TWIC must arrange with CROWN TWIC escorting 1 hour before arriving, call 912-226-5945. MAP

2024 Container Gate Holiday Schedule

Port of Wilmington South Gate

Holiday	Date	Day	Gate Status	Comments
New Years Day 24'	1-Jan	Monday	Closed	ILA NO WORK
MLK	15-Jan	Monday	Open
Presidents Day	20-Feb	Monday	Open
Good Friday	29-Mar	Friday	Reduced Gate Hours 0800-1200 / 1300 -1700
Memorial Day	27-May	Monday	Closed
Independence Day	4-Jul	Thursday	Closed	ILA NO WORK
Labor Day	2-Sep	Monday	Closed	ILA NO WORK
Veterans Day	11-Nov	Monday	Open
Thanksgiving	28-Nov	Thursday	Closed
Day After Thanksgiving	29-Nov	Friday	Open
Christmas Eve	24-Dec	Tuesday	Closed
Christmas Day	25-Dec	Wednesday	Closed	ILA NO WORK
New Years Eve	31-Dec	Tuesday	Reduced Gate Hours 0800-1200 / 1300 -1700
New Years Day 25'	1-Jan	Wednesday	Closed	ILA NO WORK

**Subject to change**

RFID Tag Purchase/Mounting Instructions

Please use following user guide for RFID purchase

RFID Tag Purchasing Instructions.pdf

To purchase RFID Tags, please use the following link.

https://www.smart-tecs.com/product/rfid-tag/

RFID Tag Mounting Guide

RFID-Tag-Mounting-Guide.pdf

Important Links

Vessel Schedule

https://berthapplication.ncports.com/sailing-schedule

Berth Application

https://berthapplication.ncports.com

Container Yard Safety/Location/Traffic Flow Map (*new 12/7/23)

Yard Safety Map

Hazardous Documentation

All trucking companies should log into their CAP account to create pre-advise and upload HAZ documentation.

This link should only be used for Ocean Carrier uploads or when the driver has been sent to trouble for not having pre-advice/docs uploaded prior to arrival at the gate.

Export Fumigation

Export Fumigation Process Changes at Port of Wilmington -
Effective 8/15/2022

Fumigation Customer Overview

Refund Requests

Online payments are now available on CAP.

In the event a refund is needed, please send your request to Laura.Courtney@ncports.com for review.

User Training Material

Please use the following User Guide(s) for instructions:

General Users

CAP General User Guide

CAP General User Demo Video

Support Forms